FAQs

Do you offer free shipping?
Yes, we have flat-rate shipping and free shipping on all orders in Poland.

Can I cancel my order?
Yes, you can cancel your order by emailing support@kaeifa.com as soon as possible.

What should I do if I receive a damaged or incorrect item?
If you receive an incorrect or damaged item, we sincerely apologize. Please email photos of the issue to support@kaeifa.com, and we will promptly resolve it by sending you the correct item.

Is the return shipping free?
No, customers are responsible for return shipping costs.

Have questions? Get in touch with us!

Customer Services Hours:
Mon – Fri: 9:00 AM - 6:00 PM (CST)

Email: support@kaeifa.com
Phone: +1 718-654-2956
Business Address: 3610 Neptune Ave, Brooklyn, NY 11224, US