Refund policy
Our Promise to You
At Kaeifa, we stand behind every product we sell. If something is not right, we will make it right — no runaround, no hassle. Every eligible purchase is backed by our 100% money-back guarantee, so you can shop with complete confidence.
Return Window
You have 15 days from the date of delivery to request a return. Please contact us before sending anything back — items returned without prior approval will not be accepted.
- Returns are accepted on new, non-sale products only
- Returned items must be in the same condition as received
- Contact us first at support@kaeifa.com to begin your request
- Once approved, we will send you a return label and full instructions
How to Start a Return
- Email us at support@kaeifa.com with your order number and reason for return
- Our team will review your request and respond within 1–2 business days
- If approved, you will receive a return label and step-by-step instructions by email
- Pack your item securely and ship it back using the provided label
- Once received and inspected, we will process your refund
Return Shipping Costs
Return shipping, handling fees, and any applicable customs or import duties are the responsibility of the customer. Costs will vary depending on the courier you choose. All returns must be shipped to our central warehouse — the address will be provided upon approval.
How We Handle Returns Responsibly
At Kaeifa, we care about more than just fashion. We care about the planet too.
Rather than discarding returned products — as many online retailers do — we take a different approach. Every returned item is professionally cleaned, carefully inspected, and responsibly repackaged so it can be reintroduced into our range at a discounted price. Less waste. More value. A better way to do business.
Refunds
Once we receive and inspect your return, we will notify you of the outcome by email.
- Approved refunds are processed within 5–7 business days
- Refunds are issued to your original payment method
- Your bank or card provider may take additional time to reflect the amount
- If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@kaeifa.com
Damages & Issues
We take quality seriously. Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately at support@kaeifa.com and we will resolve the issue as quickly as possible — no delays, no excuses.
Exchanges
We do not offer direct exchanges. To get a different item, simply return your original purchase for a refund and place a new order once your return has been accepted. This ensures you get exactly what you want, faster.
Non-Returnable Items
The following items are not eligible for return under any circumstances:
- Perishable goods such as food, flowers, and plants
- Hygiene-sensitive items, including underwear, personal care products, and beauty items
- Custom or personalized products made to your specifications
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Not sure if your item qualifies? Reach out to us at support@kaeifa.com before initiating a return, and we will be happy to help.
Order Cancellations
Orders are automatically processed within 3 hours of being placed and cannot be cancelled once processing has begun. Please review your order carefully before completing your purchase. If you have an urgent concern, contact us immediately and we will do our best to help.
Return to Sender
If a package is returned to us due to customer actions — such as refusal of delivery or failure to collect from a depot — the remaining balance after any applicable administration and shipping fees will be refunded to your original payment method.
Contact Us
Our team is always happy to help with any questions about your return or refund.
Email: support@kaeifa.com
Phone: +1 617-654-2956
Address: 100 Cambridgeside Pl W122, Cambridge, MA 02141, USA
Business Hours: Mon – Fri: 9:00 AM - 6:00 PM (EST)
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